FAQ

General Information

  1. What is Fresh Pair?
    Fresh Pair is a sneaker resell shop based in Serbia. We specialize in sourcing authentic, high-demand sneakers and providing our customers with access to exclusive and limited-edition footwear. All our products go through rigorous quality checks to ensure authenticity and top-notch condition.

  2. Are all products authentic?
    Yes, we guarantee 100% authenticity for all our products. Our team sources sneakers directly from trusted suppliers across Europe and thoroughly verifies each pair before offering it for sale.

 

 

Orders and Shipping

  1. Where do you ship to?
    We ship to all regions within Serbia and selected balkan countries. If you're unsure about your location and delivery feel free to contact us for confirmation.

  2. How long does shipping take?
    Shipping to Serbia typically takes 3-5 business days. For international orders, delivery times may vary depending on the destination.

  3. How much does shipping cost?
    Shipping costs are calculated at checkout based on your location and the size of your order. Free shipping may be available for orders over a certain amount.

  4. Can I track my order?
    Yes! Once your order is processed, you will receive an email with a tracking number to follow the progress of your shipment.

  5. What if my order is delayed?
    In case of delays, we will keep you updated via email. If you have any concerns, feel free to contact our customer support team.

 

 

Returns, Refunds, and Exchanges

  1. Can I return or exchange my sneakers?
    Yes, we accept returns or exchanges under certain conditions. Items must be returned in their original, unused condition with all packaging intact within 5 days of delivery.

  2. How do I start a return?
    To initiate a return, contact our support team at info@thefreshpair.com. Provide your order number and reason for the return, and we’ll guide you through the process.

  3. What if I receive the wrong item?
    If you receive an incorrect item, please contact us immediately at [email address]. We will arrange a replacement or refund as quickly as possible.

 

 

Payments and Pricing

  1. What payment methods do you accept?
    We accept credit/debit cards.

  2. Are prices displayed in RSD or EUR?
    Prices are displayed in RSD (Serbian Dinar) for local customers and EUR for international buyers. Any applicable taxes or fees will be included at checkout.

  3. Will I have to pay customs or import fees?
    For orders shipped to Serbia, no additional customs fees are required. For international orders, any customs fees are the buyer's responsibility. For international oders please contact us via E-Mail.

 

 

Product Information

  1. Do you sell new or pre-owned sneakers?
    We primarily sell brand-new sneakers. Any pre-owned items will be clearly marked and thoroughly inspected for quality.

  2. What sizes are available?
    We offer a wide range of sizes and use EU, US, and UK size standards. Refer to our size guide for assistance.

  3. What if the sneakers I want are sold out?
    If a product is sold out, you can sign up for restock notifications or request assistance in sourcing a specific pair by contacting our team.

 

 

Customer Support

  1. How can I contact customer support?
    You can reach us via email at info@thefreshpair.com or via Instagram. Our team typically responds within 24 hours.

  2. What languages do you support?
    Our customer support team communicates in Serbian and English.

 

 

Other

  1. Do you offer gift cards?
    Yes, we offer digital gift cards in various denominations. These can be purchased on our website.

  2. Can I cancel my order?
    Orders can be canceled if they have not yet been processed or shipped. Contact us as soon as possible to request a cancellation.

  3. How can I stay updated on new arrivals and offers?
    Sign up for our newsletter and follow us on social media for updates on new arrivals, exclusive discounts, and special promotions.

  4. Do you collaborate with local influencers or stores?
    Yes, we love collaborating with local influencers and stores. If you're interested, reach out to us at info@thefreshpair.com.

Why should I choose Fresh Pair?
We pride ourselves on providing 100% authentic products, excellent customer service, and fast, reliable shipping. Join our community of sneaker enthusiasts and enjoy the best in resell footwear!